Terminal services at Tokyo Haneda Airport

Haneda provides a wide range of passenger services across Terminals 1, 2 and 3. Locations, eligibility and operating hours vary. Use the airport’s current floor guide to find the correct facility for your terminal and floor.

Passenger support

• Airport information counters and flight information displays.
• Special assistance and facilities for passengers with reduced mobility.
• Family facilities, nursing rooms and children’s services.
• Wi-Fi, charging facilities and other IT services.
• Lost-property information and baggage-related support.
• Medical and other passenger assistance information.

Check the latest service locations

Use the official service guide and terminal floor maps. Passengers requiring assistance should also contact their airline in advance.