Airline contacts for Haneda Airport flights

For booking changes, check-in, seat requests, baggage allowances and flight disruption, contact the airline responsible for your booking or the carrier operating your flight. Haneda Airport serves many airlines, and contact details and airport arrangements vary by carrier.

Who should I contact?

• Booking changes, tickets and refunds: the airline or travel agent that issued your ticket.
• Check-in, seats and baggage: the operating airline, especially for codeshare services.
• Delayed, missing or damaged baggage: the airline’s baggage desk or ground-handling representative at the arrival airport.
• Airport facilities and terminal information: the official Haneda Airport passenger-terminal information service.

Find your airline

Use the airport operator’s official airline directory to check current airline information. Airline schedules and terminal assignments can change, so verify your specific flight before travelling.

Before contacting the airline

Have your flight number, travel date and booking reference available. Do not share passport details, payment information or booking references in public comments or messages.